|The Fair Gaming Advocate, based in the London offices of eCommerce and Online Gaming Regulation and Assurance (www.eCOGRA.org) has issued its report on the complaints received by the non-profit player protection body during the first six months of 2006.|
A total of 265 submissions were made to eCOGRA's online facility, of which 83 (31 percent) concerned online casinos and poker rooms that are not accredited to eCOGRA and are therefore outside the FGA's authority. A further 35 submissions (14 percent) were non-specific statements that could not be followed up.
The remaining 147 disputes were investigated and resolved. Tex Rees of eCOGRA commented, 'These are all very large online gambling casinos and poker rooms, dealing with high levels of player transactions on a wide variety of games. In 31 percent of cases I found for the player, which represents a very small fault margin in terms of operational activity.'
The areas of dispute were as follows:
*Cash-in disputes : 75 (51 percent) up from 38 percent in the same period last year.
*Bonus disputes : 41 (28 percent) down from 32 percent last year
*Account disputes: 23 (16 percent) no change from last year
*Miscellaneous :8 (5 percent) down from 14 percent last year
The average number of disputes per 'Play It Safe' seal site per month was 0.3 percent, down from 0.7 percent last year.