|High profile Isle-of-Man based e-wallet NETeller, popular with members of the online gambling industry, has continued to launch a PR offensive by reassuring customers that that its compensation program, which has already begun, is in full swing via a YouTube message from the company’s CEO.|
The payment processor began the process of repaying seized funds to its US members last Monday, and has chosen to reinforce its company’s image with a 3.5 minute pre-written speech delivered by NETeller CEO Ron Martin.
An extract from the lengthy speech is outlined below.
“Hi, I'm Ron Martin, CEO of NETeller. I'd like to take this opportunity to say a few things to our US customers who have shown a lot of patience in relation to the return of their funds…
For those who haven't requested funds yet, you'll have to sign in to your secure NETeller account to request your withdrawal.
You'll need to complete this activity online within a 180-day time frame indicated on our Web site. Your money will be delivered by electronic funds transfer to your bank or by check that we'll mail to you…
Clearly, the situation has strained the trust we've built over the years. For that loss of trust, I'd like to apologize and thank you sincerely for your patience. I'd also like to re-assure you again that we've been working very hard to ensure the return of your funds.
It has been our highest priority.”