|According to numerous reports out this week, online sportsbook WagerWeb.com is refusing to pay one of its customers over $37,000 following claims of fraud.|
The unnamed player claims to have won $37,451 after making over 60 wagers on NFL games throughout the month of October. At the end of the month, the player requested these winnings but was given only $5,000, which WagerWed.com stated equalled the total amount deposited.
The sports betting firm, based in Costa Rica, stated that the winnings would not be paid because the player past-posted their bets after stalling phone clerks. This gave the player the ability to make bets after kick-off and WagerWeb.com has allegedly provided evidence that the player bet on one match six minutes after kick-off.
However, other sources have claimed that multiple examples exist of the player making bets before kick-off, drawing into question WagerWeb.com's risk management procedures and the site’s ability to deal with issues in real time.
Experts have commented that the normal procedure for a past-post bet is to void the bet and return any stake, informing the player of the error instead of allowing the player's funds to be risked and later cancelled.