|Online payment processor NETELLER has announced that it will be reviewing its communication policy after issuing a false warning regarding a possible flurry of ‘phishing’ e-mails.|
The Isle of Man-based firm announced yesterday that many of its customers had received e-mails from ‘communications@NETELLER.com’ advising them that the e-processor intended to re-introduce IP tracking from March 31.
“This is a security measure to ensure the location of your login matches the country of residence registered with your NETELLER account,” read the e-mail.
The communication went on to request that account holders planning an overseas trip register with NETELLER by clicking on a link to allow them to access to their information while away. This link led to a site where users were asked to enter their account numbers, names and details with NETELLER stating that this site was fake and advising account holders not to respond.
However, according to reports today on some news websites, NETELLER’s security division has advised that the e-mail is genuine with IP tracking functionality due to be reinstated on accounts at the end of the month.
“This is a security measure to ensure the location of your login matches the country of residence registered with your NETELLER account,' read a statement attributed to NETELLER.
The company went on to state that it would be reviewing its ‘communication policy to ensure all NETELLER staff are informed in advance when communications are sent to NETELLER members to avoid confusion in future’. The announcement urged account holders planning an overseas trip to register with NETELLER in order to obtain permission to operate their accounts while away.