|Nicosia, CYPRUS, July 9, 2008 — WagerLogic Limited, a subsidiary of Internet gaming software leader CryptoLogic Limited, has received international acclaim for its customer service excellence — winning top honours in three categories at the prestigious ContactCenterWorld.com’s Top Performers Conference in London.|
The Cyprus-based company, which licenses Internet gaming software to many of the world’s top entertainment brands, earned the gold medal for Europe, the Middle East and Africa in three major categories: Best Contact Center Under 50 seats, Best Customer Service Agent, and Best Recruitment Campaign. WagerLogic will go on to compete in these categories at the world finals in Las Vegas later this year.
“Player centricity and providing excellent player experience is what we do best, and that’s why it’s so exciting to be recognized among the best in the region; and the world,” said Antony Demetriades, WagerLogic’s Managing Director. “WagerLogic’s success flows from our innovation, our dynamic team and our deep understanding of each customer’s needs. It’s rewarding to see every employee’s efforts making a difference.”
The Best Contact Center Under 50 Seats Award is given to the center that can focus on staff at all levels, demonstrate a commitment to the customer and ensure that the performance and objectives of the contact center are in line with the organization’s goals.
The Best Customer Service Agent Award is given to the Contact Center Service Agent that can demonstrate best in class service excellence and a commitment to the organization.
The Best Recruitment Campaign Award is given to the most successful, innovative and results-oriented recruitment campaign.
WagerLogic employees also earned acclaim in the competition, with Highly Commended Certificates in the following categories:
- Best Customer Service Agent
- Best Contact Center Leader
- Best Contact Center Supervisor
- Best Contact Center Trainer
“We congratulate WagerLogic on this amazing achievement — against formidable competition — and look forward to seeing their dynamic team at our conference in Las Vegas this fall,” said Raj Wadhwani, President of ContactCenterWorld.com. “Whether it’s an organization or an individual, being honoured for excellence is a huge achievement. We are proud to have amazing people from spectacular organizations share their knowledge with their peers from around the world.”
The awards are supported by major industry associations around the world. For more information and a complete list of winners, please visit http://www.contactcenterworld.com/worldawards/about-winners-EMEA2008.asp
About ContactCenterWorld.com (www.contactcenterworld.com)
With more than 112,000 corporate members, ContactCenterWorld.com is the leading global support organization for the contact center industry around the world. Since 1999, the organization has helped tens of thousands of operational managers and executives increase their knowledge and value to their companies through daily editorials and useful industry information. For more information on ContactCenterWorld.com’s upcoming Conference taking place in Las Vegas this fall please visit; www.contactcenterworld.com/conferences/vegas.asp or contact Raj Wadhwani, President and Founder, Contact Center World at +1(807)-624-2080, ext 2224 or email@example.com.
About CryptoLogic (www.cryptologic.com) and WagerLogic (www.wagerlogic.com)
Focused on integrity and innovation, CryptoLogic Limited is a world-leading, blue-chip public developer and supplier of Internet gaming software. Its leadership in regulatory compliance makes it one of the very few companies with gaming software that is certified to strict standards similar to land-based gaming.
WagerLogic Limited, a wholly-owned subsidiary of CryptoLogic, is responsible for the licensing of its gaming software and services to an internationally-recognized to blue-chip customers that offer their games to non-U.S. based players around the world. The Cyprus-based company has earned many international awards for customer service excellence.
CryptoLogic’s common shares trade on the Toronto Stock Exchange (symbol: CRY), on the Nasdaq Global Select Market (symbol: CRYP) and on the Main Market of the London Stock Exchange (symbol: CRP).
For more information, please contact:
Melissa Ross, Lyceum Media
+44 (0) 207 953 4026 | Melissa@lyceummedia.com