|Cyprus-based online gambling turnkey provider WagerLogic Limited has been recognised for its excellence in customer service by winning top honours in three categories at ContactCenterWorld.com’s Top Performers Conference in London.|
A subsidiary of Dublin-based CryptoLogic Limited, WagerLogic licenses Internet gaming software to many of the world’s top entertainment brands and earned a gold medal for Europe, the Middle East and Africa for Best Contact Center Under 50 Seats, Best Customer Service Agent and Best Recruitment Campaign.
WagerLogic revealed that it would compete in these categories at the world finals in Las Vegas later this year while its employees also earned Highly Commended Certificates for Best Customer Service Agent, Best Contact Center Leader, Best Contact Center Supervisor and Best Contact Center Trainer at the third annual Conference.
“Player-centricity and providing excellent player experience is what we do best and that’s why it’s so exciting to be recognised among the best in the region and the world,” said Antony Demetriades, Managing Director for WagerLogic.
“WagerLogic’s success flows from our innovation, our dynamic team and our deep understanding of each customer’s needs. It’s rewarding to see every employee’s efforts making a difference.”
The gold medal for Best Contact Center Under 50 Seats is given to the centre that focuses on staff at all levels, demonstrates a commitment to the customer and ensures that its performance and objectives are in line with the organisation’s goals. The Best Customer Service Agent award is given to the agent that demonstrates service excellence and a commitment to the organisation while the Best Recruitment Campaign honour is given to the most successful, innovative and results-oriented recruitment campaign.
“We congratulate WagerLogic on this amazing achievement against formidable competition and look forward to seeing their dynamic team at our conference in Las Vegas this autumn,” said Raj Wadhwani, President for ContactCenterWorld.com.
“Whether it’s an organisation or an individual, being honoured for excellence is a huge achievement. We are proud to have amazing people from spectacular organisations share their knowledge with their peers from around the world.”