|UK-based online bookmaker Blue Square estimates a loss of almost £2 million ($3.3 million) in turnover due to “technical difficulties” over the weekend.|
Punters were unable to bet from the bluesq.com website, which had a notice saying: “We are experiencing continued technical difficulties. As a result our betting services are currently unavailable. We apologies for the inconvenience.”
The site was operational again on Sunday, but by that time the Rank-owned bookmaker had missed the Coral-Eclipse Stakes horseracing and the Ladies Tennis final at Wimbledon.
“It was a blow that it happened when it did, if it had happened on a Monday, it would have been easier to take,” said public relations executive Ed Pownall.
“We have 400,000 people registered with us and 190,000 active users so to lose two days of big trading is very embarrassing.
“We would have had turnover of around £1million ($1.65 million) on Saturday and £800,000 ($132,000) on Friday and we’d take about eight per cent of that.”
Pownall attributed the problem to an error in Blue Square’s database Thursday night: “we decided to take the site down ourselves in the early hours of Friday morning at about 3.30am, expecting to be down for about an hour.
“It obviously turned out to be a far more serious problem, we still took bets manually until Friday evening after racing and then decided to shut up shop completely.”
Pownall continued: “We can only apologise profusely for what’s happened – it’s been an absolute nightmare. We will try and appease people who felt they missed out and that can often mean compensation of some sort.”