|April 28, 2004, London, UK - VIPcasino.com the online casino that caters to the high roller, has completed the customer-driven redesign of its casino lobby. This, following the freshly redesigned website, is part of Casino Relations Manager Kate Berkeley’s push to give VIP players the customized service they deserve.|
“We know that if we treat online gamblers more like gamblers in land based casinos, we will develop a solid rapport with them. We believe in giving all our players a personal service that we like to call the ‘VIP Treatment’,” Kate said. “By involving our players in the future development of our casino, we can be sure to cater to their needs more closely than our competition,” she continued.
The newly designed lobby reflects VIP player’s most popular casino game choices by creating active hotlinks that take players directly to the most popular casino games in each game category. “We have determined the games our players enjoy playing most, and made it one click easier for them to get there,” claims Berkeley
By listening and then acting upon the requests of her customers, Kate has become a popular manageress. While her enrolment of players’ suggestions to help her improve the casino is in its nascent stage, she is focused on greater player involvement and welcomes any and all suggestions. This, she believes will make the VIP experience the most player-driven on the net. With Kate at the helm, VIPcasino.com’s players can be sure that their experience will be more personalised, more engaging and generally more rewarding than at any other casino on the Internet.
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