|During an interview published today, Andrew Beveridge, the Chief Exec of online gaming accreditation agency eCOGRA, has been talking about the benefits for online players to take notice of the online casinos they recommend. After investigating online casinos thoroughly, eCOGRA (e-Commerce and Online Gaming Regulation and Assurance) awards they term “seals” to organisations that they believe comply to the standards they set in terms of fairness, honesty and efficiency.|
These standards are in turn termed eGAP’s and Beveridge goes on to explain that this system of investigation and approval holds real benefits for players of online games. As he explains: “Players have reached the stage where they demand better treatment. No unreasonably delayed payouts; no questionably disqualified bonuses; no badly applied wager through rules; no ignored emails. They want fair games, financially sound casinos with efficient and responsive Support and an avenue through which legitimate complaints can be independently investigated. All of those legitimate concerns have been front-of-mind in devising the eGAP or standards of eCOGRA and we intend to enforce them with our approved casinos. This is no cosmetic exercise - it is a hard-nosed business approach to providing the consumer (player) with the safe, fair and business-efficient services to which they are entitled in our view”.
Organisations similar to eCOGRA have struggled in the past to gain and sustain players’ trust, but Beveridge believes his is a working on a superior level, and hopes to prove the consistency and impartiality of the organisation through their conduct, eventually winning the trust of players.