|The Fair Gaming Advocate for the international standards body, eCommerce and Online Gaming Regulation and Assurance (eCOGRA) has reported positively on the service provided for player disputes.|
The 'Play It Safe' seal is proving to be an accurate indicator of reliable online casinos. The FGA report remarks that the level of complaints remains remarkably low at eCOGRA approved venues and represents only a minute percentage of the total volume of business involved.
Andrew Beveridge, CEO of eCOGRA commented, ‘Since FGA operations commenced in April 2004, there have been a total of only 690 complaints, a miniscule percentage of the vast volumes of business handled over that time by some of the largest online groups in the business.’
Over 95% of disputes were dealt with in less than 48 hours, a general benchmark for the industry that remains unmatched by either individual webmaster 'watchdogs' or comparable channels instituted by other industry organizations.
FGA official, Tex Rees, said, ‘The exceptionally low ratio of complaints to total business handled attests to the effectiveness of the eCOGRA standards, and to the consistency in which these are being applied by the operators.’